Return and Refund Policy

Last updated: July 29, 2026

Thank you for shopping at zorgotuv.shop. We strive to provide quality products and dependable customer service. If you are not satisfied with your purchase, you may request a return under the following policy.

Return Period

Return requests are accepted within 30 days after the package has been delivered.

To be eligible, the returned item must:

• Be unused and remain in its original condition.
• Include all original packaging, labels, manuals, and accessories.
• Be accompanied by proof of purchase or a valid order confirmation.

Products that are damaged due to misuse or returned incomplete may not be accepted.

How to Request a Return

Please contact us before sending any product back.

Email: info@zorgotuv.shop

Please include:

• Order number
• Product name
• Reason for the return
• Photos if the item is damaged, defective, or incorrect

After your request has been reviewed, return instructions will be provided.

Unless the return is caused by our error, return shipping costs are the customer's responsibility.

Refunds

All returned merchandise will be inspected after arrival.

Approved refunds are generally issued within 5–10 business days to the original payment method. Processing time depends on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please notify us within 7 days after delivery.

After verification, we will arrange an exchange or refund where appropriate.

Order Cancellation

Orders may be cancelled within 24 hours after payment. Once order fulfillment has started, cancellation requests cannot usually be accepted.

Contact Information

zorgotuv.shop

664 Irving Street Northwest

Washington, AR 20010

United States

Phone: 12793999261

Email: info@zorgotuv.shop

Business Hours: Monday – Saturday, 10:00 AM – 5:30 PM